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Six Sigma Black Belt

Brand: Six Sigma
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  • Gecertificeerde docenten
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Six Sigma Black Belt E-learning


Fundamentals of Lean and Six Sigma and their Applications

  • sequence key developments in the evolution of continuous improvement methodologies
  • recognize the impact of other continuous improvement methodologies on Six Sigma and Lean
  • distinguish between the Lean and Six Sigma improvement methodologies
  • recognize the best approach for integrating Lean and Six Sigma initiatives, given basic organizational conditions
  • match Lean tools with the Six Sigma stages they align to
  • classify a business process as a core process or support process and identify what makes it so
  • categorize examples of stakeholders
  • recognize how Lean Six Sigma was applied to a manufacturing process in a given scenario
  • recognize characteristics and quality considerations that are unique to service organizations
  • categorize examples of the three key aspects of service quality
  • recognize examples of service industry activities that would be good candidates for a Lean Six Sigma initiative

Six Sigma Project Selection, Roles, and Responsibilities

  • distinguish between "evolutionary" and "revolutionary" improvement methodologies
  • identify common reasons for deciding not to implement Six Sigma when analyzing an organization from a high level
  • match each stage in a Six Sigma readiness assessment with the types of questions that would be asked
  • recognize the sources and characteristics of potential Six Sigma projects
  • determine whether an organization has correctly carried out the Six Sigma project selection process
  • recognize conditions under which Lean kaizen events would be advantageous for an organization
  • choose a Lean kaizen event project based on information gathered in the project selection process
  • sequence examples of the steps for selecting a Lean kaizen event
  • recognize how alternative improvement methodologies are used
  • recognize how the balanced scorecard approach can be used in aligning projects with organizational goals
  • recognize project metrics that align with organizational goals as represented by the balanced scorecard
  • match characteristics of successful project metrics to examples
  • recognize Six Sigma stakeholders from their roles and relationships
  • recognize functional characteristics of the Black Belt role
  • match Black Belt roles with examples of Black Belt performance
  • recognize key qualities and qualifications in a Black Belt candidate

Six Sigma Strategic Planning and Deployment

  • identify the goals of strategic planning in Lean Six Sigma
  • identify how Hoshin Kanri is applied in Six Sigma strategic planning
  • sequence the steps using portfolio analysis to prioritize a potential Six Sigma project
  • recognize the strategic goal of portfolio architecting
  • identify examples of the kinds of questions asked during a SWOT analysis
  • recognize the techniques associated with each stage of conducting a feasibility study
  • recognize examples of each area of a PEST analysis
  • recognize the importance of business continuity and contingency planning in strategic planning
  • match Six Sigma leadership levels with examples of their roles
  • recognize the performance of key enterprise leadership responsibilities in a given scenario
  • distinguish between enterprise leadership roles and Six Sigma team leadership roles
  • recognize accurately classified organizational roadblocks in a Six Sigma initiative
  • identify examples of tactical error organizational roadblocks
  • classify examples of organizational changes brought about by Six Sigma
  • identify effective approaches for overcoming resistance in a given scenario
  • match types of resistance to examples of people exhibiting them
  • identify the strategies that should be used to continue managing a change initiative in a given scenario

Impact on Stakeholders and Benchmarking for Six Sigma

  • recognize the steps in creating an action plan for analyzing Six Sigma stakeholders
  • recognize the impact of Six Sigma projects on different categories of stakeholders
  • distinguish realities about benchmarking from misconceptions
  • recognize the goals and use of key benchmarking approaches
  • characterize the source and scope of a benchmarking target
  • recognize how benchmarking can benefit a Six Sigma project
  • match the phases of the benchmarking process with the steps performed in them
  • identify recommendations for ethical conduct in benchmarking

Using Business and Financial Measures in Six Sigma

  • identify the important attributes of key performance indicators
  • recognize steps carried out during the three phases of a Six Sigma effort
  • recognize how leading and lagging indicators are connected to organizational goals and strategies
  • identify the importance of understanding the financial impact of customer loyalty
  • calculate revenue growth, market share, and margin from a given dataset
  • distinguish between types of project costs and benefits
  • sequence the steps in cost-benefit analysis
  • calculate ROI in a given Six Sigma scenario
  • use the net present value (NPV) calculation to decide whether to implement a potential Six Sigma project
  • match components of the present value formula to descriptions

Six Sigma Team Dynamics, Roles, and Success Factors

  • determine the best team model for a given scenario
  • match team types with statements describing their best applications
  • recognize the team types that work best for different constraints
  • recognize Belbin roles played by team members in a given scenario
  • associate the nine Belbin team roles with their strengths and allowable weaknesses
  • recognize good recommendations for team selection
  • recognize which critical success factors need improvement in a team scenario
  • match critical success factors with descriptions of how they are fulfilled in a team
  • associate Six Sigma team members with the training they should receive in preparation for launching a team project
  • identify activities that should be an established part of all team meetings
  • identify appropriate suggestions for dealing with symptoms of team challenges in a given scenario
  • associate examples of team problems with the virtual team challenges they symptomize

Six Sigma Team Facilitation and Leadership

  • recognize which motivation theory is guiding a team leader's assumptions in a given scenario
  • distinguish between modern motivation theories
  • recognize how to overcome factors that demotivate project team members
  • recognize examples of theory-based motivational techniques that are applied in the organization
  • recognize examples of how motivational techniques are applied to empower employees
  • match situational leadership styles to examples of when they should be used
  • distinguish between the basic leadership approaches
  • match team members' feelings at each stage with stage-appropriate facilitation approaches
  • recognize examples of good communication practices for team facilitation
  • sort communications information into sections of a communications plan
  • identify the scope of key types of information in a communication plan
  • choose communication tools that will meet team leaders' objectives in a given scenario
  • identify the characteristics of A3 reports

Six Sigma Team Dynamics and Training

  • identify how teams leaders should handle groupthink or risky-shift forms of maladaptive behavior
  • identify key functions of team leads in managing team behavior
  • recognize issues and conditions that are likely to spark conflict
  • choose the best conflict-resolution approach and recognize the steps for resolving the conflict, in a given scenario
  • suggest techniques for improved management of meetings in a given scenario
  • recognize key elements of team meetings
  • match decision-making tools to team situations in which they should be used
  • identify the Lean Six Sigma Black Belt's training responsibilities
  • recognize steps involved in implementing an effective training curriculum
  • identify the basic components of a training plan
  • identify the essential requirements of Six Sigma training
  • distinguish between modes of training
  • describe key learning theories
  • recognize the characteristics of Six Sigma certification
  • recognize techniques to evaluate training
  • recognize why it's important to get feedback on training effectiveness

Determining Requirements by Listening to the Voice of the Customer in Six Sigma

  • match the voice of the customer (VOC) strategy tasks to their descriptions
  • identify how to perform different aspects of a customer-segmentation analysis in a given scenario
  • identify examples of the three main customer-segmentation criteria
  • recognize considerations associated with gathering customer data
  • determine the most appropriate customer data collection method to use in a given scenario
  • recognize key concepts related to the measures for ensuring validity and reliability of data collection outcomes
  • identify the definitions of key terminology associated with validity, reliability, and margin of error in data collection
  • recognize how various tools are used to identify and analyze customer requirements
  • identify the characteristics of CTx requirements
  • classify CTx requirements in a given scenario
  • categorize elements of a process improvement project within a SIPOC diagram

Six Sigma Business Case, Project Charter, and Tools

  • recognize steps in developing a business case for Six Sigma
  • project charter
  • determine whether a problem statement adequately describes the
  • problem and recommend changes for improvement if needed
  • identify the best practices for determining project scope
  • assess project goal statements using the SMART criteria
  • identify examples of considerations related to the key
  • performance measurement areas in a Six Sigma project
  • match the steps in a Six Sigma project performance review to
  • their related activities
  • identify key concepts related to Six Sigma project tracking
  • tools
  • recognize how to organize a work breakdown structure
  • identify the purposes of the work breakdown structure
  • assign roles and responsibilities using the RACI model
  • select analytical tools for team use in a given scenario

Process Flow Metrics and Analysis Tools for Six Sigma

  • calculate rankings and match input variables to their relative
  • significance
  • use the formula for calculating process cycle efficiency
  • (PCE)
  • calculate the desired amount of work in process (WIP) and
  • predict the consequent improvement in PCE
  • identify the benefits of reducing WIP
  • match value flow concepts to definitions
  • calculate takt time and determine the best option for
  • streamlining a process to meet customer demand, in a given
  • scenario
  • recognize examples of how "hidden factories" negatively impact
  • organizational processes
  • identify steps for creating a spaghetti diagram
  • recognize best practices for using a gemba walk
  • match process analysis tools to descriptions of their use
  • sequence activities involved in conducting a value stream
  • analysis
  • interpret elements of a value stream map

Data Types, Sampling, Collection, and Measurement in Six Sigma

  • determine what type of data to collect in a given scenario
  • match measurement tool categories to descriptions
  • recognize an example of the correct application of the rule of
  • ten
  • match measurement scales to associated statistical analysis
  • tools
  • match sampling methods with applications suitable to their
  • use
  • recognize appropriate applications of subgroup and block
  • sampling
  • recognize the use of best practices for ensuring data accuracy
  • and integrity in data collection
  • label types of measurement system studies according to whether
  • they test accuracy or precision
  • recognize the use of best practices for ensuring data accuracy
  • and integrity in data collection
  • sequence the steps in a process for cleaning data
  • identify the advantages of automated data collection
  • sequence the steps in the data mining process

Six Sigma Measurement Systems and Metrology

  • classify the source of error in a measurement scenario
  • recognize the components and meaning of measurement error
  • recognize how an instrument's attributes should be considered when setting calibration intervals
  • recognize the appropriate consideration of required elements for developing a traceability document
  • use agreement values to interpret measurement data, in a given scenario
  • calculate and interpret bias as a percentage of tolerance, in a given scenario
  • interpret a linearity plot
  • assess the stability status of a measurement system based on an x bar and R chart
  • use the formulas for repeatability and reproducibility to evaluate a measurement system, in a given scenario
  • match examples of performance measures to functional areas
  • identify considerations related to measurement in a service context

Using Basic Statistics and Graphical Methods in Six Sigma

  • match measures of central tendency to their characteristic
  • advantages and limitations
  • calculate measures of dispersion in a given scenario
  • construct a cumulative frequency diagram in a given
  • scenario
  • recognize how to set class intervals for frequency
  • distributions
  • predict and interpret the histogram shape that would result
  • from a given frequency distribution
  • recognize how to use normal probability plots to determine
  • whether data is normally distributed
  • identify statements that reflect correct interpretations of a
  • complex box plot
  • identify the best interpretation of a given run chart
  • recognize how to use a scatter plot to find the optimum target
  • value and tolerance zones for a process parameter
  • recognize the significance of the central limit theorem for
  • inferential statistics
  • recognize the significance of central limit theorem in the
  • application of hypothesis tests
  • match tools for drawing valid statistical conclusions to
  • descriptions of their use

Probability and Probability Distributions in Six Sigma

  • calculate the probability of compound events in a given scenario
  • use the appropriate formula to calculate the number of combinations or permutations in a given scenario
  • choose the appropriate discrete distribution for a given study
  • identify equivalent approximations and conditions under which they hold true
  • choose the most suitable continuous probability distribution to use for a given scenario
  • recognize the characteristics and applications of lognormal, exponential, Weibull, and bivariate distributions
  • choose the appropriate distribution formula and use it to find probability, for a given scenario
  • use the Z-score formula and normalized Z-table to calculate cumulative probability of a value, in a given scenario
  • calculate the mean and standard deviation for binomial data
  • calculate probability using the hypergeometric distribution formula
  • recognize whether or not the hypergeometric distribution should be used and why, in a given scenario
  • match Chi-square, Student's t-distribution, and F distribution to descriptions of when they are typically applied

Determining Process Performance and Capability in Six Sigma

  • recognize how specification limits, process limits, and process
  • spread help determine process capability
  • calculate process performance using metrics for yield, defect,
  • and sigma levels
  • use appropriate process capability and performance indices to
  • assess a given process
  • identify suitable approaches for identifying characteristics,
  • tolerances, and specifications in a process capability study
  • match methods of testing normality to their descriptions
  • recognize the characteristics of short-term and long-term
  • capability
  • recognize how to process non-normal data in a capability
  • study
  • match attribute control charts with the circumstances in which
  • they can be used to determine process capability

Measuring and Modeling Relationships between Variables in Six Sigma

  • calculate and interpret the correlation coefficient r
  • recognize the characteristics exhibited by a given scatter
  • diagram
  • recognize key considerations related to correlation
  • analysis
  • calculate and interpret the equation for the line of least
  • squares in a given scenario
  • use the p-value method to validate a hypothesis test for a
  • given regression equation
  • interpret graphs used to perform a residual analysis

Basics of Hypothesis Testing and Tests for Means in Six Sigma

  • use key hypothesis testing concepts to interpret a testing scenario
  • recognize the implications of a hypothesis test result for statistical and practical significance
  • use the margin of error formula to determine sample size for a given alpha risk level
  • match definitions to key attributes of point estimates
  • distinguish between statements expressing confidence, tolerance, and prediction intervals
  • recognize how confidence intervals are used in statistical analysis
  • calculate the confidence interval for the mean and interpret the results in a given scenario
  • calculate the tolerance interval in a given scenario
  • perform key steps in a one-sample hypothesis test for means, and interpret the result
  • test a hypothesis using a two-sample test for means

Tests for Variances and Proportions, ANOVA, and Goodness-of-fit in Six Sigma

  • perform key steps in a hypothesis test for proportions, and interpret the results
  • perform key steps in a one-sample hypothesis test for variance, and interpret the results
  • distinguish between characteristics of one-sample tests for variance and two-sample tests for variance
  • perform key steps in a one-way ANOVA and interpret the results
  • interpret results in a two-way ANOVA
  • recognize examples of business problems that warrant a two-way ANOVA
  • determine whether a goodness-of-fit test was calculated and interpreted correctly
  • identify business problems or organizational questions that are suitable for a goodness-of-fit test
  • use a contingency table to test the relationship between two variables
  • identify statements that describe the purpose of contingency tables

Multivariate Tools and Nonparametric Tests in Six Sigma

  • interpret factor scores as part of factor analysis (FA)
  • interpret the results of a discriminant analysis
  • interpret the results of a multiple analysis of variance
  • (MANOVA)
  • identify statements that define nonparametric tests
  • recognize situational factors that call for a nonparametric
  • method and choose the appropriate test, in a given scenario
  • identify the limitations of nonparametric tests
  • select the situation that is best suited for a Kruskal-Wallis
  • test
  • validate a hypothesis by performing a Kruskal-Wallis test
  • recognize examples of business problems that are suitable for a
  • Mann-Whitney test and identify the assumptions that must hold
  • true
  • validate a hypothesis by calculating the Mann-Whitney test
  • statistic and interpreting the result
  • recognize how the test statistic is calculated for a
  • Mann-Whitney test

FMEA and Other Nonstatistical Analysis Methods in Six Sigma

  • interpret a failure modes and effects analysis (FMEA) worksheet
  • to prioritize failures for improvement
  • recognize the distinctions and relationships between Process
  • FMEAs and Design FMEAs
  • calculate the risk priority number (RPN) for a given cause of
  • failure
  • identify the purpose of gap analysis in Six Sigma
  • sequence examples of the performance of each step in a gap
  • analysis
  • recognize activities performed in the scenario planning
  • process
  • identify the characteristics of scenario planning
  • match suggested steps in a root cause analysis to associated
  • activities
  • identify errors made by a team conducting a 5 Whys analysis, in
  • a given scenario
  • interpret a fault tree analysis (FTA)
  • classify situations as more suitable for fault tree analysis
  • (FTA) or for failure modes and effects analysis (FMEA)
  • recognize the type of waste expressed in a conventional
  • statement and associate it with Lean Six Sigma thinking for
  • eliminating that waste

Understanding DOE and Planning Experiments in Six Sigma

  • identify the purposes of design of experiments (DOE)
  • match key design of experiments (DOE) concepts with
  • examples
  • recognize a balanced experiment from its design table
  • recognize factors that should be blocked and randomized in a
  • given scenario
  • distinguish between reasons for using repetition and
  • replication
  • calculate the interaction effect between factors in a given
  • scenario and determine its significance
  • recognize the role of power in an experiment
  • match common experimental resolution levels to
  • descriptions
  • classify the goal of an experiment, in a given scenario
  • identify recommendations for choosing responses, factors, and
  • levels in an experiment
  • identify considerations related to measurement methods in
  • DOE
  • choose an experimental design in a given scenario
  • recognize the differences between full and fractional factorial
  • designs

Designing, Conducting, and Analyzing Experiments in Six Sigma

  • determine whether a chosen design is a full factorial design
  • that can meet resolution requirements, in a given scenario
  • recognize the characteristics of an experiment, represented by
  • a given run table
  • calculate the number of runs in a given experiment
  • calculate an estimate of a main effect in a full factorial
  • experiment
  • based on results from a full factorial experiment, recognize
  • which terms should be included in the model
  • recognize circumstances suitable for a fractional factorial
  • design
  • recognize the design implications of a proposed fractional
  • factorial experiment
  • interpret an interaction plot
  • identify conditions that recommend a randomized block
  • design
  • identify the trial pattern that will fully randomize a given
  • block design
  • identify the characteristics of Latin square designs
  • recognize which experimental factors are significant in the
  • results of a Latin square design

Lean Improvement Methods and Implementation Planning in Six Sigma

  • identify best practices and methods associated with Lean
  • tools
  • identify characteristics of cycle-time reduction tools and the
  • steps in SMED
  • recognize the characteristics of heijunka
  • recognize examples of activities typically performed during
  • each day of a kaizen blitz
  • recognize how to apply Theory of Constraints concepts to help
  • analyze process throughput and alleviate bottlenecks
  • calculate overall equipment effectiveness (OEE)
  • determine whether best practices are followed for a pilot test,
  • given a scenario
  • sequence the steps in conducting a simulation
  • select an optimum solution

Statistical Process Control (SPC) and Control Charts in Six Sigma

  • recognize the objectives of statistical process control
  • (SPC)
  • recognize key concepts related to the use of SPC
  • recognize examples of variables that are good candidates for
  • statistical process control
  • select the best option for rational subgrouping, in a given
  • scenario
  • recognize the description of the rational subgrouping
  • principle
  • identify considerations for determining appropriate subgroup
  • size
  • use the appropriate control chart to determine upper and lower
  • limits for a given process
  • recognize suitable applications for moving average charts
  • calculate moving averages
  • identify key concepts related to the use of short-run SPC
  • charts
  • determine appropriate corrective actions for the trend
  • exhibited in a given control chart

Using Lean Control Tools and Maintaining Controls in Six Sigma

  • recognize statements that reflect the goals and features of
  • total productive maintenance (TPM)
  • sequence the steps recommended for implementing total
  • productive maintenance (TPM)
  • sequence descriptions of the stages of small group
  • development
  • recognize the basic goal of a sample element from visual
  • controls
  • recognize the advantages of using basic visual controls rather
  • than sophisticated IT tools
  • recognize how various factors influence the decision to improve
  • a measurement system in a given scenario
  • recognize why it is necessary to perform a measurement system
  • re-analysis after a successful process improvement initiative
  • recognize the effect of reduced process variation on
  • measurement system performance metrics
  • identify characteristics of a control plan
  • match control plan improvement goals with tasks carried out at
  • each stage
  • recognize examples of information typically included in a
  • control plan
  • identify actions involved in transferring responsibility from
  • the Six Sigma team to the process owner

Sustaining Six Sigma Improvements

  • identify the overarching benefit of conducting a postmortem
  • analysis in a Six Sigma project
  • determine what a Black Belt should have done differently in
  • scheduling and selecting participants for a postmortem analysis, in
  • a given scenario
  • recognize the key objectives of conducting and presenting the
  • results of a postmortem
  • match examples of planning considerations to the aspect of
  • training they help you to plan
  • identify elements that enhance communication in a training
  • session
  • recognize examples of recommended presentation practices in a
  • given training scenario
  • identify good practices associated with evaluating and
  • following up on training
  • identify the characteristics of effective documentation
  • rank four types of documentation according to the documentation
  • hierarchy
  • distinguish between types of documentation by recognizing
  • examples of information suitable for each
  • recognize the best strategy for ongoing evaluation
  • recognize how control charts, controls plans, and lagging and
  • leading indicators can be used in monitoring and evaluation

Common DFSS Methodologies, Design for X, and Robust Designs

  • match new-product terms to examples
  • determine whether or not DFSS is appropriate for a given
  • situation, and why
  • identify tools and approaches that are included in DFSS
  • methodology
  • match the steps of the DMADOV methodology with the questions
  • asked and activities performed in them
  • identify key requirements of a DFX initiative
  • identify the definition of Design for X (DFX)
  • match design for manufacturability and producibility strategies
  • to examples of their practical implementation
  • recognize how to set and use target cost when designing for
  • cost
  • recognize valid circumstances for readjusting a target
  • cost
  • match DFX characteristics to associated strategies for
  • design
  • identify the goals of robust design
  • use tolerance design calculations to determine tolerance
  • specifications in a given scenario
  • distinguish between worst-case tolerancing and statistical
  • tolerancing approaches

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General properties
Availabilty: 84 hours
Language: English
Certificate of participation: Yes
Online access: 90 days
Progress monitoring: Yes
Award Winning E-learning: Yes
Suitable for mobile: Yes
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