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Salesforce Training

  • Training type: E-learning (online)
  • Language: English
  • Online access: 24/7, 365 days after activation
  • Interactive multimedia lessons with video, audio and subtitles
  • Videos of up to 3-10 minutes, watchable at your own pace
  • Practical exercises with real-time analysis of actions and results
  • Flexible management with progress reporting
  • View lessons by specific topic
  • Your answers are immediately evaluated
  • The software tells you exactly where your possible mistakes lie
  • Possibility to repeat an assignment (unlimited)
  • View solution videos
  • Salesforce Certifications
  • Tips & Tricks
  • Exam Quiz
  • MeasureUp Exam Simulation (150+ questions)
  • LiveLabs (if available)
  • Award Winning E-learning
  • Full training for the official Exam
  • User-friendly environment
  • Includes Online Tutor (via email and chat)
  • Certificate of Participation included

What is Salesforce?

Salesforce is a cloud-based software company that provides customer relationship management (CRM) solutions to companies of all sizes and industries. Founded in 1999, Salesforce has grown into one of the world's largest software companies, with over 18% market share in the CRM sector. The company's main product is the Salesforce Customer 360 platform, which allows companies to manage and analyze customer data, streamline sales and marketing processes and automate various aspects of their operations.

Salesforce also offers a range of other products and services, including marketing automation, analytics, e-commerce and customer service solutions. The platform is designed to be flexible and customizable, allowing companies to tailor it to their specific needs and workflows. In addition to its software offerings, Salesforce is also known for its philanthropy, with a focus on promoting equity and sustainability through various initiatives and programs.

Why Salesforce?

Salesforce is important because it is a cloud-based customer relationship management (CRM) platform that allows companies to manage their customer interactions, sales processes, marketing campaigns and customer service all in one place. By using Salesforce, companies can streamline operations, increase efficiency and provide a better overall customer experience.

Salesforce offers a range of tools and features that can be tailored to each company's specific needs, allowing them to better track and manage customer data, collaborate with team members and make data-driven decisions. In addition, Salesforce offers businesses a scalable solution that can grow with their needs, making it a valuable long-term investment.

How does Salesforce work?

Salesforce is a cloud-based customer relationship management (CRM) platform that allows companies to manage their sales, marketing, customer service and other activities in one central location. The platform is based on the concept of storing all customer information and interactions in one integrated database, giving companies a 360-degree view of their customers.

Salesforce uses a range of tools and features to help companies manage their customer relationships. These include lead and opportunity management, marketing automation, customer service and support, collaboration and productivity tools, analytics and reporting, and mobile apps. The platform is highly customizable, allowing companies to tailor it to their specific needs and workflows.

Salesforce operates on a subscription model, where users pay for access to specific features and functionalities. The platform is delivered via the cloud, meaning businesses can access it from anywhere with an Internet connection and updates and upgrades are automatically delivered by Salesforce.

Salesforce is designed to streamline and simplify the management of customer relationships, making it an essential tool for companies looking to remain competitive in today's fast-paced marketplace.

10 Benefits of Salesforce

  1. Improved customer relationship management: Salesforce provides a range of tools to manage customer interactions, including sales, marketing and customer service.
  2. Customizable: Salesforce is highly customizable to meet the specific needs of your business, including dashboards, reports and workflows.
  3. Increased productivity: Salesforce provides automation tools to streamline tasks, reduce manual work and increase productivity.
  4. Better collaboration: Salesforce provides a platform for collaboration across teams and departments, enabling efficient sharing of data, tasks and insights.
  5. Better data management: Salesforce provides robust data management capabilities, including data cleansing, deduplication and integration with other systems.
  6. Scalability: Salesforce is highly scalable, making it a suitable solution for businesses of all sizes, from startups to large enterprises.
  7. Mobile accessibility: Salesforce is available on mobile devices, allowing users to work on the go and access real-time information anywhere.
  8. Advanced analytics: Salesforce provides advanced analytics and reporting tools, allowing businesses to make data-driven decisions and track performance.
  9. Integration with other systems: Salesforce can integrate with other systems, such as marketing automation tools, social media platforms and e-commerce systems.
  10. Community support: Salesforce has a large community of users, developers and partners who provide support, resources and best practices for using the platform.

Here's how Salesforce can help your business

Salesforce is a powerful Customer Relationship Management (CRM) platform that can help businesses in numerous ways, including:

  • Streamlining sales processes: Salesforce allows companies to manage their sales process, from lead generation to deal closing. This helps sales teams focus on the most promising leads and close deals more efficiently.
  • Improve customer engagement: With Salesforce, companies can provide personalized customer experiences by tracking customer interactions, preferences and history. This helps companies build strong, lasting relationships with customers.
  • Better communication: Salesforce provides a central platform for companies to store and access customer data so teams can easily communicate with each other about customers, opportunities and deals.
  • Automate tasks: Salesforce can automate many recurring tasks, such as sending emails, updating customer data and creating reports. This helps teams save time and focus on more important tasks.
  • Improve collaboration: Salesforce provides a collaborative workspace for teams to work together on deals, projects and campaigns. This promotes knowledge sharing, teamwork and productivity.
  • Generate insights: Salesforce provides analytics and reporting tools that allow companies to gain insights into their sales performance, customer behavior and marketing campaigns. This information can be used to make informed decisions and improve performance.
  • Facilitate scalability: Salesforce can grow with a business, providing the tools and resources needed to manage more customers, products and services as the business grows.
  • Promote innovation: Salesforce constantly updates its platform with new features and capabilities, allowing companies to stay on the cutting edge of technology and innovation.
  • Improve data security: Salesforce provides robust security measures to protect customer data and ensure compliance with data privacy regulations.
  • Support mobile workers: Salesforce is a cloud-based platform, allowing teams to access customer data, collaborate and work using mobile devices anywhere, anytime.

Salesforce training

Courses for Salesforce are suitable for any IT professional, whether private or business. According to your already acquired training and knowledge, you choose which Salesforce training course you start with, or continue with. Do you need advice? Then we are at your service via phone, chat and email.

For each online training course purchased, you have 1 year of access. 24 hours a day, 7 days a week for up to 365 days. So you decide when and how long you learn for the training. Is the daytime not convenient? The evening and night are available to you. Even if you go on vacation for a few weeks, this is no problem and you simply pick it up again after your well-deserved vacation.

Salesforce certifications

Salesforce offers a range of certifications that demonstrate proficiency in various aspects of its platform. Some of the popular Salesforce certifications include:

  • Salesforce Administrator: This certification demonstrates proficiency in managing and configuring Salesforce.
  • Salesforce Developer: This certification demonstrates proficiency in developing and deploying custom applications using the Salesforce platform.
  • Salesforce Advanced Administrator: This certification demonstrates expertise in advanced management tasks, such as configuring advanced security and automation features.
  • Salesforce Sales Cloud Consultant: This certification demonstrates proficiency in configuring and implementing the Salesforce Sales Cloud, including sales processes, lead management and forecasting.
  • Salesforce Service Cloud Consultant: This certification demonstrates proficiency in configuring and implementing the Salesforce Service Cloud, including case management, knowledge management and support processes.
  • Salesforce Marketing Cloud Email Specialist: This certification demonstrates proficiency in creating, implementing and analyzing email campaigns with Salesforce Marketing Cloud.
  • Salesforce Certified Technical Architect: This certification demonstrates expertise in designing and implementing complex enterprise-level Salesforce solutions.
  • Salesforce Platform App Builder: This certification demonstrates proficiency in designing, building and deploying custom applications on the Salesforce platform.
  • Salesforce Platform Developer I: This certification demonstrates proficiency in developing and deploying custom applications using Apex and Visualforce.
  • Salesforce Platform Developer II: This certification demonstrates expertise in advanced development topics, such as data integration and testing.

A Salesforce certification allows professionals to demonstrate their expertise in specific areas of the platform, making them more valuable to potential employers. In addition, Salesforce certifications are recognized worldwide and can help professionals advance their careers in the Salesforce ecosystem.

Jobs and careers related Salesforce certifications

Salesforce offers a wide range of career opportunities for professionals who hold Salesforce certifications. Here are some potential career paths:

  • Salesforce Administrator: A Salesforce Administrator manages and maintains the Salesforce platform for an organization, including configuring and customizing the platform to meet the needs of the organization.
  • Salesforce Developer: A Salesforce Developer builds custom applications and integrations within the Salesforce platform using programming languages such as Apex and Visualforce.
  • Salesforce Consultant: A Salesforce Consultant helps organizations optimize their use of Salesforce by providing guidance on best practices, system architecture and implementation strategies.
  • Salesforce Project Manager: A Salesforce Project Manager oversees the implementation of Salesforce projects, including project planning, resource management and budgeting.
  • Salesforce Business Analyst: A Salesforce Business Analyst works with business stakeholders to identify requirements for Salesforce projects and translates those requirements into technical specifications.
  • Salesforce Marketing Manager: A Salesforce Marketing Manager uses the Salesforce Marketing Cloud to develop and execute marketing campaigns, analyze campaign performance, and optimize campaigns based on data insights.
  • Salesforce Sales Manager: A Salesforce Sales Manager manages a sales team that uses Salesforce to track and manage leads, opportunities and customer accounts.
  • Salesforce Solution Architect: A Salesforce Solution Architect designs and implements complex Salesforce solutions that integrate with other business systems.
  • Salesforce Data Analyst: A Salesforce Data Analyst analyzes data within the Salesforce platform to identify trends, track performance and develop insights to inform business decisions.
  • Salesforce Technical Architect: A Salesforce Technical Architect is responsible for the technical design and implementation of complex Salesforce solutions, including integration with other systems and custom development.

In general, Salesforce offers a variety of career paths for individuals with certifications, ranging from technical positions such as Salesforce Developer and Technical Architect to business-oriented positions such as Salesforce Business Analyst and Marketing Manager.

History of Salesforce

Salesforce is a cloud-based customer relationship management (CRM) software that helps companies manage their sales, marketing and customer support activities. The company was founded in March 1999 by Marc Benioff, Parker Harris, Dave Moellenhoff and Frank Dominguez in San Francisco, California. Since then, Salesforce has grown into one of the world's largest software companies with a market capitalization of more than $200 billion.

Salesforce's history dates back to a small startup founded by Marc Benioff and Parker Harris called The company was founded with the goal of creating a new kind of software that would help companies manage their customer relationships more effectively. Benioff had previously worked at Oracle and had become frustrated with the limitations of traditional software solutions.

In 2004, Salesforce launched its first version of the AppExchange, a marketplace where customers could download and install third-party applications that extended Salesforce's functionality. The AppExchange quickly became one of the company's most popular features and helped establish Salesforce as a leading provider of cloud-based software solutions.

Over the years, Salesforce has continued to expand its product offerings through a combination of organic growth and strategic acquisitions. In 2013, the company acquired ExactTarget, a leading provider of email marketing software, for $2.5 billion. In 2016, Salesforce acquired Demandware, an e-commerce software provider, for $2.8 billion. These acquisitions helped cement Salesforce's position as a provider of end-to-end customer experience solutions.

Today, Salesforce is used by more than 150,000 companies worldwide and has more than 65,000 employees. The company has been consistently ranked by Forbes as one of the world's most innovative companies and has received numerous awards for its corporate culture and social responsibility efforts.

In short, Salesforce has a rich history of innovation and growth that has made it one of the world's leading software companies. The company's focus on customer relationship management and commitment to innovative solutions have helped it become a major player in the technology industry.

Why OEM Office Elearning Menu?

OEM Office Elearning Menu has years of experience in providing online courses and training. From Excel, Word and Outlook to high professional ICT training for Cisco, AWS, CompTIA and more. 

OEM is an official Microsoft Partner, CertiPort Partner and EC-Council Partner. With over 1000 courses from more than 200 brands, our offer is suitable for every PC user. Whether you are a first time PC user starting up Word for the first time, or an ICT professional wanting to know more about Data Security; OEM has the right course or training for you. Missing a training? Let us know and we will gladly look at the options together.

Each completed course provides you with an official certificate of participation. This is personal and specifically addressed to the student. Every Incompany training course automatically delivers a certificate of participation. For each E-learning course you need to have completed at least 70% of the practical assignments to receive a certificate of participation.

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Choose from 1000+ training courses from 200+ brands for your personal and business development. 

An Excel course, Word course or even a full Office course always comes in handy. We deal with Microsoft programs on a daily basis and it will save you a lot of time to master them properly.

We also have training courses for ICT professionals at OEM Office Elearning Menu. For example, you will learn to deal with databases, servers, learn programming or even become a certified ethical hacker. Learn everything online through E-learning, through course books, walk-in trainings or through Incompany trainings within the company you work for.

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