Warranty and Withdrawal at OEM Office Elearning Menu

Warranty and Complaints

We care about our products and logically do our best to deliver them to you in top condition. Nevertheless, it sometimes happens that an order breaks down during transport or that something else happens which entitles you to make a claim under the guarantee. Under European law, we are liable for any defect in conformity that becomes apparent within two years of delivery of the goods. You may have additional rights under Dutch law.

If you discover or should discover a defect in the product, you must contact us within a reasonable time. A reasonable period is in any case two months. Under circumstances, a period longer than two months may also be acceptable.
If you contact us in time, we will arrange for a free repair or replacement.

Cancelling your order

Do you no longer want to take the online course or training? Within 24 hours after receiving your online course or training, but not yet activated, you still have the option to cancel your order. Please contact us immediately to ensure that your online course or training has been activated and can no longer be cancelled.

Complaints

It can always happen that something does not quite go as planned. We advise you to first make complaints known to us by sending an e-mail to [email protected]. If this does not lead to a solution, it is possible to register your dispute for mediation through Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. As of February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere then you are free to file your complaint via the platform of the European Union.

Right of withdrawal

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs are approximately 7.25 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us via [email protected]. We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.