Customer service and advice

Do you have a question about a course, an exam or your order? We help you quickly and personally. Call us, send an email or book an appointment with our training advisor. We reply to emails within one business day.

Phone: +31 36 760 1019 (Monday to Friday, 09:00 to 17:00 CET)
Email: [email protected]

Sanne, our AI assistant

Sanne is available 24/7 through the chat on this website and on +31 36 760 1019. She speaks English, Dutch and German. Sanne is an AI assistant. If you would like to speak to a person, she arranges that right away.

What Sanne does for you

• Tailored advice: she asks about your goal and recommends the right e-learning course, certification package or learning path, with the price and a direct order link.
• Exam booking: she books your exam directly in our calendar, online or at our test centre in Almere.
• Quotes and in-company training: she records your requirements and schedules a free intake with our training advisor.
• Call-back appointment: she books a fixed time for us to call you. During office hours she transfers your phone call directly.
• Help after your order: delivery of your login details, logging in to the learning platform, extending your access and the right next step after your course or exam.

For voucher codes, technical issues and complaints, please email [email protected]. Sanne tells you exactly what to include, so we can help you in one go.

Contact details