Introduction 820-605 exam

With this exam voucher you take the official Cisco exam 820-605 Cisco Customer Success Manager (DTCSM). Passing this exam earns you the Cisco Customer Success Manager certification. The exam is intended for customer success managers at Cisco partners and tests knowledge at associate level.

Description 820-605 exam

How it works

1. Order the exam voucher in our webshop.
2. Once your order is processed, you receive the exam voucher by email.
3. Schedule the exam yourself through Pearson VUE: at our authorized test center in Almere or online with remote proctoring (OnVUE), depending on the options Cisco offers.
4. Take the exam and receive your result according to the exam provider's procedure.

In Almere you can take exams Monday through Saturday. Parking is free.

Prepare for the exam

This exam requires hands-on experience. Focused training and a practice exam show you exactly where you can still improve. Browse our practice exams to test your level. Or choose a matching course from our Cisco trainings. Who would not rather walk into an exam with confidence?

Why book your exam with OEM?

OEM is an authorized Pearson VUE and Certiport test center and is Microsoft Gold certified. More than 3,500 customers chose us and rate us 9.0 on Springest. See our full overview of exams.

Exams for your team?

Want to certify several employees? I will gladly prepare a tailored proposal, including training and practice exams. Request a quote. For quick questions, our AI assistant Sanne is available 24/7 at www.officeelearningmenu.nl. Prefer personal contact? Call +31 36 760 1019.

Content 820-605 exam

The exam follows the official Cisco skills outline. You are tested on the following areas:

• Customer success fundamentals
• Customer onboarding and adoption
• Value realization
• Renewals and expansion