ITIL Training

ITIL is the most widely used framework for IT service management worldwide. Organisations that want to structure, improve and align their IT service delivery with business objectives use ITIL as their guide. An ITIL certification proves that you master the principles and processes of professional IT service management.

OEM offers ITIL training courses as preparation for the ITIL 4 Foundation certification, the most sought-after entry-level qualification in IT service management. Every training is delivered by a certified ICT trainer and provides 365 days of online access.

What is ITIL?

ITIL stands for Information Technology Infrastructure Library and describes best practices for managing IT services. The framework helps organisations to standardise IT processes, improve service quality and control costs. ITIL is applied worldwide across virtually all sectors, from financial services and healthcare to government and industry.

The current version ITIL 4 focuses on integrating IT service management with modern ways of working such as Agile, DevOps and Lean. In February 2026, ITIL 5 was introduced, building on the strong elements of ITIL 4 and paying extra attention to AI-driven environments and end-to-end digital products.

ITIL 4 Foundation certification

ITIL 4 Foundation is the entry-level certification of the ITIL framework. The exam tests your knowledge of the core concepts, the service value system and the four dimensions of ITIL 4. The certification is widely recognised and serves as the starting point for a career in IT service management.

ITIL exams are administered by PeopleCert and are available at OEM as a recognised exam centre. Browse our range of exams for more information about sitting your ITIL exam.

Who is this ITIL training for?

OEM's ITIL training is suitable for IT professionals who want to get started with IT service management, project managers and administrators working with ITSM tools, employees who want to obtain an ITIL 4 Foundation certification, and organisations that want to improve and structure their IT service delivery.

Not sure whether ITIL is the right choice for your situation? Our AI assistant Sanne is ready to help at www.officeelearningmenu.nl. You can also request a free quote via our quote page.

Our ITIL training offer

• ITIL 4 Foundation Training — Complete preparation for the ITIL 4 Foundation exam. Covers the service value system, the four dimensions, guiding principles and 34 ITIL practices. Including 365 days online access and practice tests.

ITIL and project management

ITIL is often combined in practice with other project management and service management frameworks. Also check out our training courses for PRINCE2, Agile and Scrum and PMI PMP for a complete project management and service management learning path.

Why follow an ITIL training at OEM?

OEM is a recognised ICT training centre with more than 3,500 satisfied clients and an average review score of 9.1 on Springest. Our ITIL training is delivered by a certified ICT trainer with proven practical experience in IT service management.

The e-learning training is immediately available after ordering. Order before 17:00 and you start today. You will receive your login details by email and have immediate access to the learning platform.

Do you have questions about the ITIL certification path or would you like to train multiple employees at the same time? Contact us via our contact page or let Sanne help you directly at www.officeelearningmenu.nl.